1. General Provisions
1.1. These terms (hereinafter — Terms) govern the relationship between the online store 181suns.com (hereinafter — Store) and its customers (hereinafter — Customer).
1.2. The Store is owned by SIA “181suns”, Reg. No.: 40203172061, legal address: Sarkandaugavas 13/52, Riga, LV-1005, Latvia.
1.3. Store contact information: e-mail info@181suns.com, phone +371 29 222 668.
1.4. These Terms apply to all purchases made in the Store, regardless of whether the order is placed as a guest or as a registered Customer.
2. Products and Services
The Store offers the following products and services: dog food, dog electronics, equipment for dog training and keeping, and related training services.
3. Prices and Payments
3.1. All prices are listed in euros (EUR), including VAT, unless stated otherwise.
3.2. Payment methods:
- Payment by card
- Bank transfer
3.3. The Store reserves the right to cancel an order if the payment fails or technical issues occur.
4. Delivery and Shipping Terms
4.1. Detailed information about delivery options, costs, and conditions can be found here.
5. Right of Withdrawal
5.1. According to the Consumer Rights Protection Law, the Customer has the right to withdraw from the product within 14 days without providing a reason.
5.2. To exercise the right of withdrawal, the Customer must notify the Store in writing (for example, by e-mail) and return the product in unopened and unused condition.
5.3. The Store refunds the purchase amount (excluding shipping costs) within 14 days after receiving the returned product.
5.4. Exceptions: products that are of a hygienic nature or made to order (where applicable) may not be returned.
6. Warranty and Liability
6.1. Electronic products are covered by the warranty provided by the manufacturer.
6.2. The Store is not responsible for damages resulting from improper use of the product or unauthorized repairs.
6.3. Detailed information about warranty and liability can be found here.
7. Personal Data Processing and Privacy
7.1. The Store processes the Customer’s personal data in accordance with the European Union General Data Protection Regulation (GDPR).
7.2. Data is used for order processing, delivery, and communication with the Customer.
7.3. The Store may use cookies to improve functionality — full details are available in the Privacy Policy.
8. Dispute Resolution
8.1. The parties shall first attempt to resolve disputes amicably through negotiations.
8.2. If no agreement is reached, disputes shall be settled in the courts of the Republic of Latvia at the Store’s legal address.
9. Entry into Force and Amendments
9.1. These Terms enter into force at the time of their publication in the Store.
9.2. The Store reserves the right to make changes to the Terms at any time.
9.3. Amendments do not apply to orders placed before the changes came into effect, unless otherwise required by law.